This policy is relevant to everyone within the ELNA community who interacts with your personal information and health data. This includes our employees, contractors, clinical staff, physicians, nurses, medical students, volunteers, vendors, and any third parties who may handle your information [Concerned Persons].
A confidentiality incident involves ANY case of access, use, communication, loss, or breach of personal information and/or personal health information that is not authorized by law. Examples of a confidentiality incident include, but are not limited to the following scenarios:
Any Concerned Person who suspects or become aware of a potential confidentiality incident involving your personal information or health data, must report it promptly. This includes any unauthorized access, use, loss, or breach. The Concerned Person must inform a supervisor or ELNA’s Privacy Officer. If there is uncertainty as to whether an incident has occurred, ELNA instructs all its personnel to report.
Our reporting procedure is encompassed in the following process:
We evaluate the incident based on:
This policy ensures we comply with the law and maintain the highest standards of confidentiality. It reflects our commitment to safeguarding your personal information and health data.
If you have questions or concerns about this Policy, our information handling practices, any other aspect of privacy and security of your Personal Information, or if you have reason to believe that a confidentiality incident regarding your personal information has taken place, please contact us at:
ATTN: PRIVACY OFFICER
ELNA Medical Group Inc.
5990 Ch. de la Côte-des-Neiges
Montréal, QC H3S 1Z6